Orléans Health Hub
Orléans Health Hub
A Gathering Place for Health at the Heart of Community
The Orléans Health Hub was born from the desire to create a future community-oriented place of care centred in health and sustained wellness within the province of Ontario. The result is a first-of-its-kind delivery model that brings together seven distinct healthcare and community organizations under one roof for an accessible and integrated “hub” of outpatient services and care. It will serve as a prototypical model of care for a progressive healthcare future that collocates typically disparate health and community services in traditional delivery.
As a one-stop shop for health, the project will make coordination of services among care providers more efficient while also improving accessibility to care for residents of Ottawa East, especially those with multiple chronic diseases. Extending its influence beyond the traditional brick and mortar approach to healthcare, the Hub will serve as the new model of care, providing community outreach, support programs, and retail options all within the message of sustainable health and wellness.
Setting a New Standard: A Comprehensive Service Delivery Model
The Orléans Health Hub seeks to provide a comprehensive health and community continuum of care by breaking down silos typically inherent in health service delivery in Ontario. Through its three continuum pillars of health and wellness, condition management, and specialty services, it aims to better organize and integrate outpatient services. A comprehensive service delivery model will set a new standard for the delivery of care outside the traditional hospital setting.
The approach to transforming service delivery through the planning process began by a grass-roots effort of creating and building strong partnerships as the foundation for change. A common vision, goals, guiding principles, and conceptual service model continue to be at the centre of more detailed operational planning, as well as design choices. The future client’s voice is also included to ensure decisions reflect opportunities for improvement from their lens and experience.
Opportunities for exchanges between partnering organizations at all levels were created within the planning process to maximize diversity of thought and learn from each other’s perspectives. For example, a week-long production, preparation and process — or, 3P planning event — bringing together leaders, managers, health professionals, doctors, clients or members of the community, volunteers and regional planners came together to map out the Hub’s future integrated operational processes and the architectural design concept which would best support these new ideas.